Features · Blocklist
Repeat no-shows shouldn't book online
A blocklisted customer can no longer request a time online. You can still add them manually, if you decide to.
Why it helps
Your week stops bleeding slots
Booked three times, never came three times, and each time another guest missed out on the slot. A guest on the blocklist can no longer request a time online, so your capacity is not lost to no-shows. You don't have to start an awkward conversation: the booking page keeps them out for you. That is not punishment, it protects what you work for: your colleagues' time and the places of your reliable guests.
You still know why, six months on
Someone landed on the list, and half a year later you can't recall the reason. You record the reason for each blocklist entry yourself, so you always see why you decided that and never have to work it out again. Colleagues understand the decision too when they take over the calendar. You don't need a separate notebook or memory for this: it sits on the list, in one sentence, when you next need it.
You decide, not an automatic rule
The blocklist is a tool, not a verdict: you can lift it any time, and you can still add a booking by hand if you agreed on the phone. The guest gets no separate notification, so there is no needless conflict. You keep control, and the decision always stays with you. That makes the blocklist a safety net rather than a weapon: you raise it when really needed, and take it down when the situation has changed.
What it can do
The last resort - but keep it within reach
When it's justified
Rarely, but clearly
The blocklist isn't punishment, it's protecting your capacity. Worth working through the gentler tools first.
Related industries
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Questions about the blocklist
Adding, effect, removal.
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