Features · Customer management
You know who's coming - and who didn't
A customer database with past bookings and private notes. No-shows marked, and a blocklist if you need one.
Why it helps
Your guests are familiar faces
Customer management starts with knowing who is in front of you or on the phone. The customer database gives every guest a card with all their bookings, searchable. You don't rely on memory, you see exactly who you're dealing with. And the guest feels they matter to you. You see everything you need to know about a guest in one place, which makes your work more personal while taking less of your time.
What's worth knowing is right there
A guest's small habits decide how comfortable they feel with you. Only you and your colleagues see the private note, and no-show marks go on the card too. That lifts the load you carry in your head, and you work faster and calmer. That matters most when several people work on one calendar, because the knowledge is not in one person's head but available to everyone, where needed.
Protect what is yours
If someone keeps not showing up, the blocklist protects your capacity, and with the export your data is always with you. You decide every step, the system only helps. Customer management is then not surveillance but calm order in your day. The three tools together give the calm: you know who you are welcoming, what to watch for, and what you can do if something goes wrong.
What it can do
Not a CRM - just what the work needs
What goes on the record
Only as much data as the work justifies
We don't collect unnecessary data or build a marketing profile. What's there, you added yourself or the booking brought in.
FAQ
Questions about customer management
Data, notes, blocklist - and who has access.
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